Need more help?
Get in touch with our team
Products
-
No, we do not test any products on animals.
-
Our products are proudly made in Canada.
-
Most of our products are not vegan as we use beeswax in some of our formulations. Our Lip Scrub is the only vegan product at this time.
ORDERS
-
Please email us as soon as possible if you would like to cancel or modify your order. We will do our best to process your request.
-
Our apologies! Please email our customer service team HERE so we can look into the issue.
-
Orders are typically processed within 1-3 business days. You will receive an email notification with tracking information once your order ships.
Shipping & Delivery
-
Your order is expected to ship within 1-3 business days unless otherwise stated.
-
The order processing time will remain 1-3 business days however you will be able to select an expedited shipping option at checkout.
-
Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping..
-
Shipping rates are calculated at checkout.
★ Canada Post (Canada): Regular, Priority and XPress Post Mail: Next day and up to 9 business days.★ Canada Post (US): Small Packet USA, Xpresspost USA, Tracked Packet USA, Expedited Parcel USA: 4-8 business days
★ International: US, Europe, Asia, Africa, Australia, Central & South America- Small Packet International Air, Small Packet International Surface, Xpresspost International Tracked Packet International: 4-12+ business days
-
Kindly note, Madeup Beauty is not responsible for your destination country’s duties and tariffs or delays due to international customs issues.
Returns & Refunds
-
Due to the hygienic and personal nature of cosmetics, we do not accept returns. Please reach out to Customer Service HERE if there is a problem with your order.