Do you test on animals?
No, we do not test any products on animals.
Where are your products made?
Our products are proudly made in Canada.
Are the products vegan?
Most of our products are not vegan as we use beeswax in some of our formulations. Our Lip Scrub is the only vegan product at this time.
How can I cancel or adjust my order?
Please email us as soon as possible if you would like to cancel or modify your order. We will do our best to process your request.
Something is missing from my order or shipped incorrectly.
Our apologies! Please email our customer service team so we can look into the issue.
How long will it take for my order to ship?
Your order is expected to ship within 1-3 business days unless otherwise stated.
Can you expedite my order?
The order processing time will remain 1-3 business days however you will be able to select an expedited shipping option at checkout.
What are my shipping options?
Shipping rates are calculated at checkout.
★ Canada Post (Canada): Regular, Priority and XPress Post Mail: Next day and up to 9 business days.
★ Canada Post (US): Small Packet USA, Xpresspost USA, Tracked Packet USA, Expedited Parcel USA: 4-8 business days
★ International: US, Europe, Asia, Africa, Australia, Central & South America- Small Packet International Air, Small Packet International Surface, Xpresspost International Tracked Packet International: 4-12+ business days
Will I have to pay duties and taxes on international shipments?
Kindly note, Madeup Beauty is not responsible for your destination country’s duties and tariffs or delays due to international customs issues.
How can I track my order?
Orders are typically processed within 1-3 business days. You will receive an email notification with tracking information once your order ships.
Need more help? Get in touch with our team:
General Info + Customer Service: email@example.com
Press Inquiries: firstname.lastname@example.org